strategy to operations Harvey, Jean 1950- creator author. text bibliography Electronic books. wiu 2010 2011 Second edition. monographic eng 1 online resource (464 pages) : illustrations Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. Jean Harvey. Includes bibliographical references and index. Service industries Management Organizational effectiveness Industrial efficiency Business planning HD9980.5 .H375 2010eb 658 Harvey, Jean. Milwaukee, Wisconsin : ASQ Quality Press, 2010 xxxi, 428 pages ; 26 cm (OCoLC)ocn668193547 (DLC)10929542 9780873898003 (e-book) http://site.ebrary.com/lib/rucke/Doc?id=10929542 http://site.ebrary.com/lib/rucke/Doc?id=10929542 CaPaEBR 101122 ebr10929542 eng