@book{75871,
	author = {Arter, Dennis R., and Cianfrani, Charles A.,},
	title = {How to audit the process-based QMS /},
	publisher = {ASQ Quality Press,},
	year = {2012.},
	address = {Milwaukee, Wisconsin :},
	edition = {Second edition.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10929567}
}