@book{75902,
	author = {Cianfrani, Charles A., and West, Jack,},
	title = {ISO 9001:2008 explained and expanded :},
	publisher = {ASQ Quality Press,},
	year = {2014.},
	address = {Milwaukee, Wisconsin :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10898775}
}