@book{75907,
	author = {Gallery, Michael E., and Carey, Stephen C.,},
	title = {Outcomes, performance, structure (OPS) :},
	publisher = {ASQ Quality Press,},
	year = {2014.},
	address = {Milwaukee, Wisconsin :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10898785}
}