@book{75940,
	author = {Bernhart, Michelle, and Maher, Sonny,},
	title = {ISO 26000 in practice :},
	publisher = {ASQ Quality Press,},
	year = {2011.},
	address = {Milwaukee, Wisconsin :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10929603}
}