@book{75967,
	author = {Pauley, Judith A., and Pauley, Joseph F.,},
	title = {Establishing a culture of patient safety :},
	publisher = {ASQ Quality Press,},
	year = {[2012]},
	address = {Milwaukee, Wisconsin :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10929643}
}