04223nam a2200349 a 4500001001200000003000800012006001900020007001500039008004100054010001700095020002600112020002300138040002100161035002100182043001200203050002400215082001800239100003200257245010800289260004800397300002600445504005100471505288100522533015203403650002803555650004003583650006103623655002903684710001703713856012603730999001703856ebr10295870CaPaEBRm        u        cr cn|||||||||070409s2007    njua    sb    001 0 eng    z  2007014933  z9780470106969 (cloth)  z0470106964 (cloth)  aCaPaEBRcCaPaEBR  a(OCoLC)608623725  aa-cc---14aHD2365b.E43 2007eb04a004.068/42221 aEltschinger, Cyrill,d1965-10aSource code Chinah[electronic resource] :bthe new global hub of IT outsourcing /cCyrill Eltschinger.  aHoboken, N.J. :bJohn Wiley & Sons,cc2007.  axxiii, 295 p. :bill.  aIncludes bibliographical references and index.0 aOutsourcing: the most important management trend of the past 75 years -- Outsourcing as a business force -- Made in China -- Setting the stage -- Battle of the titans: the global outsourcing landscape -- North America -- Europe -- South America -- Africa and the Middle East -- Asia-Pacific -- BRIC nations -- China: your essential shore -- Big numbers from a big country -- Government and politics -- Planes, trains, and automobiles -- Educating the masses -- Your essential shore -- The early years -- Made in China -- From pagers to market supremacy -- The Internet arrives -- Not yet a green light -- India outsources to China -- Risks and concerns -- Strategies that work -- What works? What is the right shore? What is the right model? -- Captive versus partner -- Build-operate-transfer -- Dual-shore delivery -- Going captive and avoiding the expat trap -- Ten lessons learned -- What works elsewhere does not necessarily work in China -- Develop a vision of the future beyond the next shareholder meeting -- Establish the right partnerships from the beginning -- Do your homework -- Commit for the long haul -- Prepare yourself for an unprecedented speed of change -- Choose an outsourcing city based on-- -- People, people, people -- Never give up -- It is all about face -- Winning the talent war -- English makes the world go round -- Recruiting staff -- Salaries on the rise -- Chinese work ethics -- Retaining staff: employee retention and loyalty programs -- China's outsourcing cities -- Beijing -- Shanghai -- Dalian -- Chengdu -- Xi'an -- Jinan -- Hangzhou -- Guangzhou -- Nanjing -- Shenzhen -- IT outsourcing, business process outsourcing, and knowledge process outsourcing in China -- Scope of outsourcing -- Global outsourcing options for customers -- Advantages of outsourcing to China -- Disadvantages to outsourcing to China -- Selection of vendor partners -- Due diligence of the capabilities of vendors -- Importance of business process standards -- Importance of standards in BPO -- Application of standards to different process types -- Process selection for outsourcing -- China's legal framework -- Market entry and establishing a business in China -- Intellectual property rights protection -- Employment issues -- Government policy -- Currency and taxation -- Dispute resolution and litigation -- China 2020 -- Pillar of the economy: focus on the high-tech sector -- Growth of the services sector -- Satisfying a fast-growing global IT and business processes services demand -- Overseas promotions leap forward -- Stable China market economic prospects -- Rise of globalization: in the front row -- China 2020: wild cards -- Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM-- Appendix B: Case studies -- Appendix C: Contact information for major government offices, outsourcing centers, and online resources -- Index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aContracting outzChina. 0aInformation technologyxManagement. 0aElectronic data processing departmentsxContracting out. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10295870zAn electronic book accessible through the World Wide Web; click to view  c76662d76662