@book{76677,
	author = {Melchior, Daniel C., and ebrary, Inc.},
	title = {Shared services},
	publisher = {Wiley,},
	year = {c2008.},
	address = {Hoboken, N.J. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10295960}
}