@book{78294,
	author = {Shore, David A. and ebrary, Inc.},
	title = {Forces of change},
	publisher = {Jossey-Bass,},
	year = {c2012.},
	series = {J-b public health/health services text ;},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10575695}
}