@book{79122,
	author = {Ferland, Guylaine, and Institut universitaire de g�eriatrie de Montr�eal.},
	title = {Emotional and interpersonal dimensions of health services},
	publisher = {Published for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de g�eriatrie de Montr�eal by McGill-Queen's University Press,},
	year = {2003.},
	address = {Montreal :},
	note = {Papers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10132867}
}