TY  - BOOK
AU  - Schmitt,Bernd
ED  - ebrary, Inc.
TI  - Customer experience management: a revolutionary approach to connecting with your customers 
AV  - HF5415.55 .S35 2003eb
U1  - 658.8/12 21
PY  - 2003///
CY  - New York
PB  - Wiley
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 231-233) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10411623
ER  -