01266nam a2200325Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020001800112020001500130040002100145035002100166050002700187082001700214100002000231245014100251260003100392300002400423504006400447533015200511650002800663650002400691650003600715655002900751710001700780856012600797999001700923ebr10411623CaPaEBRm        u        cr cn|||||||||030227s2003    nyua    sb    001 0 eng d  z  2003268732  z9780471237747  z0471237744  aCaPaEBRcCaPaEBR  a(OCoLC)65955993814aHF5415.55b.S35 2003eb04a658.8/122211 aSchmitt, Bernd.10aCustomer experience managementh[electronic resource] :ba revolutionary approach to connecting with your customers /cBernd H. Schmitt.  aNew York :bWiley,cc2003.  axiv, 242 p. :bill.  aIncludes bibliographical references (p. 231-233) and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2010.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aRelationship marketing. 0aCustomer relations. 0aCustomer relationsxManagement. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10411623zAn electronic book accessible through the World Wide Web; click to view  c79330d79330