@book{84568,
	author = {Rai, Urmila. and Rai, S. M. and ebrary, Inc.},
	title = {Business communication.},
	publisher = {Himalaya Pub. House,},
	year = {2010.},
	series = {Business communication},
	address = {Mumbai [India] :},
	edition = {Rev. ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10416366}
}