TY  - BOOK
AU  - Lisch,Ralf
TI  - Measuring service performance: practical research for better quality 
AV  - HD9980.5 .L57 2014eb
U1  - 658.4/013 23
PY  - 2014///]
CY  - Farnham, Surrey
PB  - Gower
KW  - Service industries
KW  - Evaluation
KW  - Quality control
KW  - Performance technology
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10829006
ER  -