@book{86146,
	author = {Rai, Urmila. and Rai, S. M. and ebrary, Inc.},
	title = {Business communication},
	publisher = {Himalaya Pub. House,},
	year = {2010.},
	address = {Mumbai :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10415799}
}