@book{86305,
	author = {Agarwal, O. P. and ebrary, Inc.},
	title = {Effective communication.},
	publisher = {Himalaya Pub. House,},
	year = {2010.},
	series = {Effective communication},
	address = {Mumbai [India] :},
	edition = {Rev. ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10416090}
}