@book{87672,
	author = {McSherry, Robert. and ebrary, Inc.},
	title = {Implementing excellence in your health care organization},
	publisher = {McGraw-Hill Open University Press,},
	year = {2010.},
	series = {Excellence in practice development in health and social care},
	address = {Maidenhead :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10413333}
}