@book{92910,
	author = {Goldner, Paul S.,},
	title = {Red-hot cold call selling :},
	publisher = {AMACOM,},
	year = {[2006]},
	address = {New York :},
	edition = {Second edition.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10843704}
}