01954nam a2200409 i 4500 ebr10843706 CaPaEBR m o d cr cn||||||||| 131107t20142014nyu o 001 0 eng|d 9780814434017 (hardcover) 0814434010 (hardcover) 9780814434024 (e-book) CaPaEBR eng rda pn CaPaEBR (OCoLC)871258284 HD62.17 .B47 2014eb 658 23 Berman, Paula K., author. Successful business process management : what you need to know to get results / Paula K. Berman. New York : American Management Association, [2014] �2014 1 online resource (283 pages) text rdacontent computer rdamedia online resource rdacarrier Includes index. part one. Reviewing the definitions -- part two. Building an effective process system -- part three. Creating or revising a procedure -- part four. Making procedures real -- part five. Reviewing the skills required to make process improvement happen. Description based on print version record. Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Workflow Management. Organizational effectiveness Management. Industrial management. Electronic books. Print version: Berman, Paula K. Successful business process management : what you need to know to get results. New York : American Management Association, [2014] ix, 268 pages 9780814434017 (DLC)10843706 ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10843706 An electronic book accessible through the World Wide Web; click to view 92912 92912