01954nam a2200409 i 4500001001200000003000800012006001900020007001500039008004100054020003000095020002700125020002700152040003500179035002100214050002500235082001200260100003100272245010300303264005700406264001200463300003400475336002100509337002300530338003200553500002000585505025500605588004700860590014700907650002601054650004601080650002701126655002201153776021401175797001201389856012601401999001701527ebr10843706CaPaEBRm     o  d        cr cn|||||||||131107t20142014nyu     o     001 0 eng|d  z9780814434017 (hardcover)  z0814434010 (hardcover)  a9780814434024 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)87125828414aHD62.17b.B47 2014eb04a6582231 aBerman, Paula K.,eauthor.10aSuccessful business process management :bwhat you need to know to get results /cPaula K. Berman. 1aNew York :bAmerican Management Association,c[2014] 4c�2014  a1 online resource (283 pages)  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier  aIncludes index.0 apart one. Reviewing the definitions -- part two. Building an effective process system -- part three. Creating or revising a procedure -- part four. Making procedures real -- part five. Reviewing the skills required to make process improvement happen.  aDescription based on print version record.  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aWorkflowxManagement. 0aOrganizational effectivenessxManagement. 0aIndustrial management. 0aElectronic books.08iPrint version:aBerman, Paula K.tSuccessful business process management : what you need to know to get results.dNew York : American Management Association, [2014]hix, 268 pagesz9780814434017w(DLC)108437062 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10843706zAn electronic book accessible through the World Wide Web; click to view  c92912d92912