@book{93624,
	author = {ebrary, Inc.},
	title = {Customer loyalty, retention, and customer relationship management},
	publisher = {Emerald Group Publishing,},
	year = {c2006.},
	series = {Journal of Consumer Marketing ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10156459}
}