@book{93634,
	author = {Lee, Pui-Mun. and ebrary, Inc.},
	title = {Sustainable quality services in the healthcare industry},
	publisher = {Emerald Group Publishing,},
	year = {c2006.},
	series = {The TQM Magazine, the international review of organizational improvement ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10156470}
}