00996nam a2200265Ia 4500001001200000003000800012006001900020007001500039008004100054020001800095024001800113040002100131035002100152050002600173245008100199260005900280300001000339533015200349650002400501650001600525655002900541710001700570856012600587999001700713ebr10149904CaPaEBRm        u        cr cn|||||||||000815s2005    enk     s     000 0 eng d  z97818466327233 z9781846632723  aCaPaEBRcCaPaEBR  a(OCoLC)56796366914aHF5415.5b.D87 2005eb00aCustomer relationship managementh[electronic resource] :ban Emerald guide.  aBradford, England :bEmerald Group Publishing,cc2005.  a86 p.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer relations. 0aManagement. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10149904zAn electronic book accessible through the World Wide Web; click to view  c94492d94492