@book{96560,
	author = {Gough, Janet. and Nettleton, David, and ebrary, Inc.},
	title = {Managing the documentation maze},
	publisher = {Wiley,},
	year = {c2010.},
	address = {Hoboken, N.J. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10375630}
}