@book{97380,
	author = {Schlickman, Jay J., and ebrary, Inc.},
	title = {ISO 9001:2000 quality management system design},
	publisher = {Artech House,},
	year = {c2003.},
	address = {Boston :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10607838}
}