@book{98473,
	author = {Coleman, Peter T.,},
	title = {The handbook of conflict resolution :},
	publisher = {Jossey-Bass,},
	year = {2014.},
	address = {San Francisco, California :},
	edition = {Third edition.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10849274}
}