Matthews, Joseph R.
The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews. - Santa Barbara, Calif. : Libraries Unlimited, c2009. - xviii, 95 p. : ill. ; 26 cm.
Includes bibliographical references and index.
Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.
9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 9781591588764 (ebook) 1591588766 (ebook)
2009026359
Public libraries--United States.
Public services (Libraries)
Library users.
Libraries and community.
Libraries--Marketing.
Organizational change.
Z731 / .M339 2009
027.473
The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews. - Santa Barbara, Calif. : Libraries Unlimited, c2009. - xviii, 95 p. : ill. ; 26 cm.
Includes bibliographical references and index.
Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.
9781591588757 (pbk : alk. paper) 1591588758 (pbk : alk. paper) 9781591588764 (ebook) 1591588766 (ebook)
2009026359
Public libraries--United States.
Public services (Libraries)
Library users.
Libraries and community.
Libraries--Marketing.
Organizational change.
Z731 / .M339 2009
027.473