Business service management best practices (Record no. 211230)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01948nam a2200469Ia 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658/.0285 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Darmawan, Budi. |
| 245 10 - TITLE STATEMENT | |
| Title | Business service management best practices |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Austin, TX : |
| Name of publisher | IBM, International Technical Support Organization, |
| Year of publication | c2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii, 170 p. : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | IBM redbooks |
| 500 ## - GENERAL NOTE | |
| General note | "Tivoli software"--Cover. |
| General note | "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. |
| General note | "June 2004." |
| General note | "SG24-7053-00." |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Business |
| Topical Term | Electronic commerce |
| Topical Term | Information technology |
| Topical Term | Service-level agreements. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Cox, Kimberly. |
| Personal name | Ragab, Bahaeldin. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10112942 |
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