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Business service management best practices

by Darmawan, Budi.
Additional authors: Cox, Kimberly. | Ragab, Bahaeldin. | International Business Machines Corporation. -- International Technical Support Organization. | ebrary, Inc.
Series: IBM redbooks Edition statement:1st ed. Published by : IBM, International Technical Support Organization, (Austin, TX :) Physical details: xii, 170 p. : ill.
Subject(s): Tivoli Business Systems Manager. | IBM Tivoli service level advisor. | Business -- Data processing -- Management. | Electronic commerce -- Management. | Information technology -- Management. | Service-level agreements. | Electronic books.
Year: 2004
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"Tivoli software"--Cover.

"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.

"June 2004."

"SG24-7053-00."

Includes bibliographical references (p. 165-166) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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