Observing and registering emotional satisfaction of customer contacts (Record no. 68471)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01288nam a2200301 a 4500 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | G�ung�or, H�useyin. |
| 245 10 - TITLE STATEMENT | |
| Title | Observing and registering emotional satisfaction of customer contacts |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Amsterdam : |
| Name of publisher | Vossiuspers UvA, |
| Year of publication | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii, 176 p. : |
| Other physical details | ill. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call centers. |
| Topical Term | Customer relations. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10302776 |
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