Rongo Univesity Library catalog › Details for: Observing and registering emotional satisfaction of customer contacts

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Observing and registering emotional satisfaction of customer contacts

by G�ung�or, H�useyin.

Additional authors: ebrary, Inc.

Published by : Vossiuspers UvA, (Amsterdam :) Physical details: xiii, 176 p. : ill.

Subject(s): Call centers. | Customer relations. | Electronic books.

Year: 2007

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10302776
- An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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