Managing processes in your professional service enterprise :
Series: Entrepreneurship series Physical details: 1 online resource (132 pages) : illustrations (some color). ISBN:9789522285737 (e-book).-
http://site.ebrary.com/lib/rucke/Doc?id=10754655
- An electronic book accessible through the World Wide Web; click to view
"EFQM 2013/ISO 9001."
Description based on online resource; title from PDF title page (ebrary, viewed September 21, 2013).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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