Rongo Univesity Library

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Branded customer service the new competitive edge / by Barlow, Janelle, Publication: San Francisco, Calif. : Berrett-Koehler, 2006 . xii, 259 p. Date: 2006 Availability: No items available:

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103.
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A complaint is a gift recovering customer loyalty when things go wrong / by Barlow, Janelle, Publication: San Francisco, Calif. : Berrett-Koehler Publishers, 2008 . x, 287 p. Date: 2008 Availability: No items available:

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What's the future of business? changing the way businesses create experiences / by Solis, Brian. Publication: Hoboken, N.J. : John Wiley & Sons, 2013 . 1 online resource (218 p.) : Date: 2013 Availability: No items available:

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Managing quality customer service a practical guide for establishing a service operation / by Martin, William B. Publication: Los Altos, Calif. : Crisp, 1989 . viii, 94 p. : Date: 1989 Availability: No items available:

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Beyond customer service, revised by Gerson, Richard F. Publication: Menlo Park, Calif. : Crisp Publications, 1998 . 108 p. : , "Effective programs for retaining your customers"--Cover. Date: 1998 Availability: No items available:

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Measuring customer satisfaction by Gerson, Richard F. Publication: Menlo Park, Calif. : Crisp Publications, 1993 . ix, 112 p. : Date: 1993 Availability: No items available:

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Consumer services and economic development by Williams, Colin C., Publication: London ; | New York : Routledge, 1997 . xiv, 293 p. Date: 1997 Availability: No items available:

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Why service stinks ... and exactly what to do about it by Gross, T. Scott. Publication: Chicago, Ill. : Dearborn Trade, 2003 . 240 p. Date: 2003 Availability: No items available:

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What's the secret? to providing a world-class customer experience / by DiJulius, John R., Publication: Hoboken, N.J. : Wiley, 2008 . xvi, 320 p. : Date: 2008 Availability: No items available:

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Design like Apple seven principles for creating insanely great products, services, and experiences / by Edson, John, Publication: Hoboken, N.J. : Wiley, 2012 . 192 p. , Includes index. Date: 2012 Availability: No items available:

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Stormy skies airlines in crisis / by Clark, Paul, Publication: Burlington, VT : Ashgate, 2010 . xvi, 162 p. : , Includes index. Date: 2010 Availability: No items available:

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And the clients went wild! how savvy professionals win all the business they want / by Kuzmeski, Maribeth. Publication: Hoboken, N.J. : Wiley, 2010 . xvii, 270 p. : , Includes index. Date: 2010 Availability: No items available:

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Services management (including skill development) / by Ramachandra, K. Publication: Mumbai [India] : Himalaya Pub. House, 2010 . 262 p. : Date: 2010 Availability: No items available:

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