Rongo Univesity Library

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50 powerful ideas you can use to keep your customers by Timm, Paul R. Publication: Franklin Lakes, NJ : Career Press, 2002 . 158 p. Date: 2002 Availability: No items available:

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Strategic customer management strategizing the sales organization / by Piercy, Nigel. Publication: Oxford ; | New York : Oxford University Press, 2009 . xvi, 321 p. : Date: 2009 Availability: No items available:

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What to say to a porcupine 20 humorous tales that get to the heart of great customer service / by Gallagher, Richard S. Publication: New York : American Management Association, 2008 . xiv, 111 p. : , Includes index. Date: 2008 Availability: No items available:

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50 powerful ideas you can use to keep your customers by Timm, Paul R. Publication: Franklin Lakes, NJ : Career Press, 2002 . 158 p. Date: 2002 Availability: No items available:

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5.
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Strategic customer management strategizing the sales organization / by Piercy, Nigel. Publication: Oxford ; | New York : Oxford University Press, 2009 . xvi, 321 p. : Date: 2009 Availability: No items available:

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What to say to a porcupine 20 humorous tales that get to the heart of great customer service / by Gallagher, Richard S. Publication: New York : American Management Association, 2008 . xiv, 111 p. : , Includes index. Date: 2008 Availability: No items available:

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Project stakeholder management by Eskerod, Pernille. Publication: Burlington, Vt. : Gower, 2013 . 101 p. : Date: 2013 Availability: No items available:

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Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, Publication: West Lafayette, Ind. : Ichor Business Books, 2005 . xviii, 212 p. : Date: 2005 Availability: No items available:

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Managing quality customer service a practical guide for establishing a service operation / by Martin, William B. Publication: Los Altos, Calif. : Crisp, 1989 . viii, 94 p. : Date: 1989 Availability: No items available:

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Project stakeholder management by Eskerod, Pernille. Publication: Burlington, Vt. : Gower, 2013 . 101 p. : Date: 2013 Availability: No items available:

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Wake up your call center how to be a better call center agent / by D'Ausilio, Rosanne, Publication: West Lafayette, Ind. : Ichor Business Books, 2005 . xviii, 212 p. : Date: 2005 Availability: No items available:

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Services management (including skill development) / by Ramachandra, K. Publication: Mumbai [India] : Himalaya Pub. House, 2010 . 262 p. : Date: 2010 Availability: No items available:

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Class acts service and inequality in luxury hotels / by Sherman, Rachel, Publication: Berkeley : University of California Press, 2006 . xii, 366 p. Date: 2006 Availability: No items available:

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Supply chain in the pharmaceutical industry strategic influences and supply chain responses / by Whewell, Rob. Publication: Farnham, Surrey ; | Burlington, VT : Gower Pub., 2010 . viii, 259 p. : Date: 2010 Availability: No items available:

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Private banking building a culture of excellence / by Collardi, Boris F. J. Publication: Singapore : John Wiley & Sons Singapore Pte. Ltd., 2012 . xvi, 270 p. : Date: 2012 Availability: No items available:

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