Anton, Jon.
Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. - West Lafayette, Ind. : Ichor Business Books, c1999. - ix, 134 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers.
Electronic books.
HE8788 / .A57 1999eb
658.8/12
Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. - West Lafayette, Ind. : Ichor Business Books, c1999. - ix, 134 p. : ill. - Customer access management . - Customer access management. .
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2013.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers.
Electronic books.
HE8788 / .A57 1999eb
658.8/12