Call center performance enhancement using simulation and modeling (Record no. 204786)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01290nam a22003254a 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Anton, Jon. |
| 245 10 - TITLE STATEMENT | |
| Title | Call center performance enhancement using simulation and modeling |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | West Lafayette, Ind. : |
| Name of publisher | Ichor Business Books, |
| Year of publication | c1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | ix, 134 p. : |
| Other physical details | ill. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Customer access management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Call centers. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bapat, Vivek, |
| Personal name | Hall, Bill, |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10106693 |
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