Rongo Univesity Library catalog › Details for: Call center performance enhancement using simulation and modeling

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Call center performance enhancement using simulation and modeling

by Anton, Jon.

Additional authors: Bapat, Vivek, -- 1967- | Hall, Bill, -- 1944- | ebrary, Inc.

Series: Customer access management Published by : Ichor Business Books, (West Lafayette, Ind. :) Physical details: ix, 134 p. : ill.

Subject(s): Call centers. | Electronic books.

Year: 1999

Online resources:

http://site.ebrary.com/lib/rucke/Doc?id=10106693
- An electronic book accessible through the World Wide Web; click to view

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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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