Gross, T. Scott.
When customers talk --turn what they tell you into sales / [electronic resource] : T. Scott Gross and BIGresearch. - Chicago, IL : Dearborn Trade Pub., c2005. - xi, 207 p.
Includes index.
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .G762 2005eb
658.8/12
When customers talk --turn what they tell you into sales / [electronic resource] : T. Scott Gross and BIGresearch. - Chicago, IL : Dearborn Trade Pub., c2005. - xi, 207 p.
Includes index.
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .G762 2005eb
658.8/12