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When customers talk

by Gross, T. Scott.
Additional authors: ebrary, Inc.
Published by : Dearborn Trade Pub., (Chicago, IL :) Physical details: xi, 207 p.
Subject(s): Customer relations. | Customer services. | Electronic books.
Year: 2005
Online resources:
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Includes index.

We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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