When customers talk (Record no. 42069)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01421nam a2200313Ia 4500 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Gross, T. Scott. |
| 245 10 - TITLE STATEMENT | |
| Title | When customers talk |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Chicago, IL : |
| Name of publisher | Dearborn Trade Pub., |
| Year of publication | c2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xi, 207 p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations. |
| Topical Term | Customer services. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://site.ebrary.com/lib/rucke/Doc?id=10069582 |
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