Rongo Univesity Library

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50 powerful ideas you can use to keep your customers by Timm, Paul R. Publication: Franklin Lakes, NJ : Career Press, 2002 . 158 p. Date: 2002 Availability: No items available:

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The joyless economy the psychology of human satisfaction / by Scitovsky, Tibor. Publication: New York : Oxford University Press, 1992 . xvii, 334 p. Date: 1992 Availability: No items available:

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50 powerful ideas you can use to keep your customers by Timm, Paul R. Publication: Franklin Lakes, NJ : Career Press, 2002 . 158 p. Date: 2002 Availability: No items available:

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4.
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The joyless economy the psychology of human satisfaction / by Scitovsky, Tibor. Publication: New York : Oxford University Press, 1992 . xvii, 334 p. Date: 1992 Availability: No items available:

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Improving tourism and hospitality services by Laws, Eric, Publication: Cambridge, MA : Cabi Pub., 2004 . xviii, 203p. Date: 2004 Availability: No items available:

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Customer satisfaction practical tools for building important relationships / by Scott, Dru. Publication: Menlo Park, Calif. : Crisp Publications, 2000 . viii, 118 p. : Date: 2000 Availability: No items available:

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Managing the customer experience : a measurement-based approach / by Wilburn, Morris, Publication: . 1 online resource (128 pages) : Availability: No items available:

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Customer-centered telecommunications services marketing by Strouse, Karen G. Publication: Boston : Artech House, 2004 . xiv, 205 p. : Date: 2004 Availability: No items available:

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Consumer boycotts effecting change through the marketplace and the media / by Friedman, Monroe. Publication: New York : Routledge, 1999 . xix, 284 p. Date: 1999 Availability: No items available:

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Measuring customer satisfaction by Gerson, Richard F. Publication: Menlo Park, Calif. : Crisp Publications, 1993 . ix, 112 p. : Date: 1993 Availability: No items available:

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Managing the customer experience : a measurement-based approach / by Wilburn, Morris, Publication: . 1 online resource (128 pages) : Availability: No items available:

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Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., Publication: . 1 online resource (432 pages) : Availability: No items available:

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What's the secret? to providing a world-class customer experience / by DiJulius, John R., Publication: Hoboken, N.J. : Wiley, 2008 . xvi, 320 p. : Date: 2008 Availability: No items available:

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Six sigma in HR transformation achieving excellence in service delivery / by Albeanu, Mircea. Publication: Farnham, U.K. : Gower, 2010 . ix, 128 p. : Date: 2010 Availability: No items available:

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Mobile telecommunication customer loyalty in Nigeria : determining factors / by Bello, Olayiwola, Publication: . 1 online resource (71 pages) : Availability: No items available:

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Researching customer satisfaction & loyalty how to find out what people really think / by Szwarc, Paul. Publication: London : Kogan Page, 2005 . xiv, 258 p. Date: 2005 Availability: No items available:

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Looking beyond the runway airlines innovating with best practices while facing realities / by Taneja, Nawal K. Publication: Burlington, VT : Ashgate, 2010 . lxxxiv, 267 p. : , Includes index. Date: 2010 Availability: No items available:

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