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Results of search for 'ccl=pb:Ichor Business Books, '
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Authors
Anton, Jon
Bapat, Vivek
Bennington, Lynne
D'Ausilio, Rosanne
Feinberg, Richard
Gustin, David
Hall, Bill
Ruyter, Ko de
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Customer access mana...
Topics
Benchmarking (Manage...
Call centers
Customer services
Your search returned 8 results.
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1.
No cover image available
Cases in call center management
great ideas (th)at work /
by
Feinberg, Richard,
Publication:
West Lafayette, Ind. : Ichor Business Books, 2005 . x, 356 p. :
Date:
2005
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2.
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Wake up your call center
how to be a better call center agent /
by
D'Ausilio, Rosanne,
Publication:
West Lafayette, Ind. : Ichor Business Books, 2005 . xviii, 212 p. :
Date:
2005
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3.
No cover image available
Cases in call center management
great ideas (th)at work /
by
Feinberg, Richard,
Publication:
West Lafayette, Ind. : Ichor Business Books, 2005 . x, 356 p. :
Date:
2005
Availability:
No items available:
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4.
No cover image available
Wake up your call center
how to be a better call center agent /
by
D'Ausilio, Rosanne,
Publication:
West Lafayette, Ind. : Ichor Business Books, 2005 . xviii, 212 p. :
Date:
2005
Availability:
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5.
No cover image available
Call center performance enhancement using simulation and modeling
by
Anton, Jon.
Publication:
West Lafayette, Ind. : Ichor Business Books, 1999 . ix, 134 p. :
Date:
1999
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6.
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Call center benchmarking
how good is "good enough" /
by
Anton, Jon.
Publication:
West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000 . viii, 84 p. :
Date:
2000
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7.
No cover image available
Call center performance enhancement using simulation and modeling
by
Anton, Jon.
Publication:
West Lafayette, Ind. : Ichor Business Books, 1999 . ix, 134 p. :
Date:
1999
Availability:
No items available:
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8.
No cover image available
Call center benchmarking
how good is "good enough" /
by
Anton, Jon.
Publication:
West Lafayette, Ind. : Ichor Business Books/Purdue University Press, 2000 . viii, 84 p. :
Date:
2000
Availability:
No items available:
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