Rongo Univesity Library

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1.
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Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill. Publication: San Francisco : Jossey-Bass, 2001 . xxii, 314 p. : Date: 2001 Availability: No items available:

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Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill. Publication: San Francisco : Jossey-Bass, 2001 . xxii, 314 p. : Date: 2001 Availability: No items available:

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Customer loyalty programmes and clubs by Butscher, Stephan A. Publication: Aldershot, England ; | Burlington, VT : Gower, 2002 . xiv, 206 p. : , Rev. ed. of: Customer clubs and loyalty programmes, 1998. Date: 2002 Availability: No items available:

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Beyond the ultimate question : a systematic approach to improve customer loyalty / by Hayes, Bob E., Publication: . 1 online resource (432 pages) : Availability: No items available:

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What's the secret? to providing a world-class customer experience / by DiJulius, John R., Publication: Hoboken, N.J. : Wiley, 2008 . xvi, 320 p. : Date: 2008 Availability: No items available:

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Brand advocates turning enthusiastic customers into a powerful marketing force / by Fuggetta, Rob. Publication: Hoboken, N.J. : Wiley, 2012 . xx, 283 p. : , Includes index. Date: 2012 Availability: No items available:

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Mobile telecommunication customer loyalty in Nigeria : determining factors / by Bello, Olayiwola, Publication: . 1 online resource (71 pages) : Availability: No items available:

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11.
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Researching customer satisfaction & loyalty how to find out what people really think / by Szwarc, Paul. Publication: London : Kogan Page, 2005 . xiv, 258 p. Date: 2005 Availability: No items available:

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12.
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization / by Inghilleri, Leonardo. Publication: New York : American Management Association, 2010 . xvi, 170 p. Date: 2010 Availability: No items available:

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13.
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Secret service hidden systems that deliver unforgettable customer service / by DiJulius, John R., Publication: New York : AMACOM, 2003 . xix, 172 p. : , Includes index. Date: 2003 Availability: No items available:

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14.
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How to win friends and influence profits the art of winning more business from your clients / by Kean, David. Publication: London : Cyan, 2008 . 151 p. Date: 2008 Availability: No items available:

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Brand real how smart companies live their brand promise and inspire fierce customer loyalty / by Vincent, Laurence. Publication: New York : American Management Association, 2012 . xii, 257 p. Date: 2012 Availability: No items available:

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16.
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Customer loyalty programmes and clubs by Butscher, Stephan A. Publication: Aldershot, England ; | Burlington, VT : Gower, 2002 . xiv, 206 p. : , Rev. ed. of: Customer clubs and loyalty programmes, 1998. Date: 2002 Availability: No items available:

Add to cart
17.
No cover image available
What's the secret? to providing a world-class customer experience / by DiJulius, John R., Publication: Hoboken, N.J. : Wiley, 2008 . xvi, 320 p. : Date: 2008 Availability: No items available:

Add to cart
18.
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Brand advocates turning enthusiastic customers into a powerful marketing force / by Fuggetta, Rob. Publication: Hoboken, N.J. : Wiley, 2012 . xx, 283 p. : , Includes index. Date: 2012 Availability: No items available:

Add to cart
19.
No cover image available
Researching customer satisfaction & loyalty how to find out what people really think / by Szwarc, Paul. Publication: London : Kogan Page, 2005 . xiv, 258 p. Date: 2005 Availability: No items available:

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20.
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization / by Inghilleri, Leonardo. Publication: New York : American Management Association, 2010 . xvi, 170 p. Date: 2010 Availability: No items available:

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